AWS Contact Center Innovation Day

  • Transform your Contact Center Customer Experience with Amazon Connect47:58

    Transform your Contact Center Customer Experience with Amazon Connect

    In this session Amazon Connect General Manager, Pasquale DeMaio, delivers an introduction to the service, how it came to exist, and some of the reasons our customers tell us how it helps them innovate

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  • English breakout 2 with Water Plus and ECS14:18

    English breakout 2 with Water Plus and ECS

    For UK, Ireland, and rest of world - We invite two customer and their respective Amazon Connect Delivery Partners to discuss their journeys with Amazon Connect. Paddy Power & Connect: Paddy Power and

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  • German breakout with TUI22:40

    German breakout with TUI

    Best practices for creating better customer service - Customer Breakout Session

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  • Italian breakout with PixartPrinting25:41

    Italian breakout with PixartPrinting

    PixartPrinting tell us their journey with Amazon Connect and how they are growing their eCommerce business across Europe.

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  • French breakout: Webhelp27:23

    French breakout: Webhelp

    Webhelp Group Chief Information Officer describes the power of Amazon Connect and how it helped them deliver business continuity when the pandemic hit their customer base in 2020.

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  • Spanish breakout with Finetwork21:03

    Spanish breakout with Finetwork

    Finetwork explains how they differentiate themselves in a crowded marketplace in part using Amazon Connect.

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  • Create a gameplan: start delivering fast, personalized service with Amazon connect44:24

    Create a gameplan: start delivering fast, personalized service with Amazon connect

    Hear from our resident experts how to take your first steps to migrate your Contact Center to Amazon Connect, the factors you need to consider, best practices for success, and how our strong community

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  • IDC CCaaS report - AI:ML Enhance Amazon Connect's Contact Center Features

    IDC CCaaS report - AI:ML Enhance Amazon Connect's Contact Center Features

    IDC projects that by 2025, cloud-based contact center will account for 65% of the total market. Download this report by IDC to learn more about how moving your Contact Center to the Cloud with Amazon

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  • Questions about Amazon Connect?

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