AWS Contact Center Innovation Day
Transform your Contact Center Customer Experience with Amazon Connect
In this session Amazon Connect General Manager, Pasquale DeMaio, delivers an introduction to the service, how it came to exist, and some of the reasons our customers tell us how it helps them innovate
English breakout 2 with Water Plus and ECS
For UK, Ireland, and rest of world - We invite two customer and their respective Amazon Connect Delivery Partners to discuss their journeys with Amazon Connect. Paddy Power & Connect: Paddy Power and
German breakout with TUI
Best practices for creating better customer service - Customer Breakout Session
Italian breakout with PixartPrinting
PixartPrinting tell us their journey with Amazon Connect and how they are growing their eCommerce business across Europe.
French breakout: Webhelp
Webhelp Group Chief Information Officer describes the power of Amazon Connect and how it helped them deliver business continuity when the pandemic hit their customer base in 2020.
Spanish breakout with Finetwork
Finetwork explains how they differentiate themselves in a crowded marketplace in part using Amazon Connect.
Create a gameplan: start delivering fast, personalized service with Amazon connect
Hear from our resident experts how to take your first steps to migrate your Contact Center to Amazon Connect, the factors you need to consider, best practices for success, and how our strong community
IDC CCaaS report - AI:ML Enhance Amazon Connect's Contact Center Features
IDC projects that by 2025, cloud-based contact center will account for 65% of the total market. Download this report by IDC to learn more about how moving your Contact Center to the Cloud with Amazon
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