English breakout 2 with Water Plus and ECS

October 5, 2021

For UK, Ireland, and rest of world - We invite two customer and their respective Amazon Connect Delivery Partners to discuss their journeys with Amazon Connect. Paddy Power & Connect: Paddy Power and AWS partner Connect explains how voice is used to support the company’s optichannel approach Water Plus & ECS: Waterplus and AWS partner ECS take a look at the turbulence contact centres experienced over the last year and how enhancing CX has delivered better customer interactions.

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Transform your Contact Center Customer Experience with Amazon Connect
Transform your Contact Center Customer Experience with Amazon Connect

In this session Amazon Connect General Manager, Pasquale DeMaio, delivers an introduction to the service, h...

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German breakout with TUI
German breakout with TUI

Best practices for creating better customer service - Customer Breakout Session