Create a gameplan: start delivering fast, personalized service with Amazon connect

October 5, 2021

Hear from our resident experts how to take your first steps to migrate your Contact Center to Amazon Connect, the factors you need to consider, best practices for success, and how our strong community of partners are able to support you deliver fast, personalized service with Amazon Connect.

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Spanish breakout with Finetwork
Spanish breakout with Finetwork

Finetwork explains how they differentiate themselves in a crowded marketplace in part using Amazon Connect.

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IDC CCaaS report - AI:ML Enhance Amazon Connect's Contact Center Features
IDC CCaaS report - AI:ML Enhance Amazon Connect's Contact Center Features

IDC projects that by 2025, cloud-based contact center will account for 65% of the total market. Download th...