Learn how our EMEA Global Financial Services team works with customers from our leaders and the roles we have open for Sales, Solutions Architects, and Customer Solutions Managers.
AWS provides financial services institutions across banking, payments, capital markets, and insurance the secure, resilient global cloud infrastructure and services they need to differentiate themselves today and adapt to the needs of tomorrow. Through continuous innovation, AWS delivers the most stringent security requirements in the world, the greatest breadth and depth of services, deep industry expertise, and an expansive partner network. Building on AWS empowers organizations to modernize their infrastructure, meet rapidly changing customer behaviors and expectations, and drive business growth.
Amazon Web Services (AWS) is rapidly expanding its presence in the enterprise global arena with a focus on Financial Services. AWS is looking for professionals with experience in capital markets, banking, insurance, and payments to provide leadership in helping financial institutions move workloads to the cloud. By working with AWS, our customers are accelerating go-to-market, delivering richer customer experiences, automating and strengthening security, and realizing operational efficiencies, all while lowering costs.
Candidates should be familiar with the challenges enterprises face in moving to the cloud and should be comfortable working with senior executives at major financial institutions to overcome those challenges. This is a unique opportunity to join a diverse, innovative, and fun group of professionals who are helping an entire industry transform. Come build the future with us!
Our FSI Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs. We look for Enterprise Service Managers (ESM) that can manage the working relationship with one or more Global Accounts, develop a long term Professional Services strategy and execute that strategy with those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.
The Solutions Architecture function is tasked with three primary responsibilities: 1) establish technical credibility in sales cycles for Amazon platforms, technologies, and the company, by collaborating with the sales team to win new business; 2) capture and convey best practices and provide prescriptive guidance around application and systems design on the Amazon platforms and technologies, via direct customer/partner interaction, development of technical content, events/evangelism/training, and operational event support; and 3) help drive the evolution of the Amazon platforms and technologies by providing direct input and feedback from the field to the engineering teams developing these offerings. Finally, tenured team members are tasked with recruiting, hiring, and developing top SA talent; managing and applying that resource in a prudent and efficient way; and driving cross-organizational initiatives.
The Sales team manages the relationships with our largest financial services customers. We are looking for candidates with both technology sales as well as financial services background. This could be someone who comes from the industry before moving into technology sales, or someone who has experience selling technology into financial services companies (banks, capital markets, insurance).
Our Customer Solutions Managers are a dedicated resource that creates deep customer connections by utilizing a specialized set of communication, coordination, and program management skills. They are able to deftly transverse the various, complex, and often disparate activities required to create a consistent customer experience. Internally they drive process efficiency, remove roadblocks, and provide valuable intelligence to AWS sales & service leadership. Externally they create structure, communicate progress, facilitate customer deep dives, and identify new opportunities for customer delight. We are looking for planners & doers; people that can make connections & draw conclusions; and ultimately deliver large migrations and complex programs. Aside from program management chops, our expectation technically is that you will have the aptitude to get your AWS Solution Architect –Associate certification within 6 months. Success metrics for this position include: Workload Migrations, Cloud Enablement, Customer Engagement, and Program Management to realize account vision & strategy while reporting on customer maturity and adoption.
If you’re relocating (or thinking about relocating) for a role, or you’re just curious about a particular city and our unique AWS culture, you’ll find lots of useful information in these in-depth city guides, curated by our own local recruitment teams!
#1 Our interviews are rooted in behavioural-based questions which ask about past situations or challenges you’ve faced and how you handled them, using Amazon Leadership Principles to guide the discussion. Give it a try with an example: "Tell me about a time when you were faced with a problem that had a number of possible solutions. What was the problem and how did you determine the course of action? What was the outcome of that choice?"
#2 Use the word "I," not "we," when describing actions in your interview answers. What specific steps did you take? What was your particular contribution? Be careful that you don’t describe what the team or group did when talking about a project. Let us know what you actually did.
#3 It's okay to talk about failure. Have specific examples that showcase your expertise, and demonstrate how you’ve taken risks, succeeded, failed and grown in the process. Keep in mind, some of Amazon’s most successful programs have risen from the ashes of failed projects. Failure is a necessary part of innovation. It’s not optional. We understand that and believe in failing early and iterating until we get it right.
#4 Ensure each of your interview answers has a beginning, middle, and end. Describe the situation or problem, the actions you took, and the outcome.
#5 We aim to hire smart, thoughtful, and customer-obsessed people. Reflect on what motivated you to pursue a career with Amazon, and be prepared to share your thought process. Although “Why Amazon?” is a standard question, it’s not a formality for us. We genuinely want to understand what inspired you to explore an opportunity with us so we get a better sense of who you are.
#6 Specifics are key; avoid generalisations. Give a detailed account of one situation for each question you answer, and use data or metrics to support your example.
#7 When answering questions, be concise but detailed. We realise it’s hard to gauge how much information is too much versus not enough. An effective test is pausing after your succinct response to ask if you’ve provided enough detail, or if the interviewer would like you to go into more depth.
#8 Follow up if you need clarification. If you are asked a question, but are not given enough information to provide a solid answer, don’t be shy about asking for more information. If additional context is not available, focus on how you would attempt to solve the problem given limited information.
#9 For some roles, we may ask you to complete a writing sample. Why? At Amazon, we don’t do PowerPoint or any other slide oriented presentations. Instead we write narratively structured memos and silently read one at the beginning of each meeting in a kind of “study hall.” These papers articulate project goal(s), approach to addressing them, outcomes, and next steps. Given this unique aspect of our culture, and the impact these papers have on decision making, articulating your thoughts in written format is a necessary skill.
#10 Depending on the role, you will meet around five to seven Amazonians. They will likely be a mix of managers, team members, key stakeholders from related teams, and a “Bar Raiser” (usually an objective third party from another team). All interviewers will assess your growth potential and focus on evaluating how well your background and skills meet core competencies, along with how they relate to Amazon’s Leadership Principles.
#11 What timeline should you expect for the interview process? We strive to get back to candidates within two business days after phone interviews and within five business days following in-person interviews.
#12 All candidates are evaluated based on our Leadership Principles. The best way to prepare for your interview is to review the Leadership Principles and consider how you’ve applied them in your previous professional experience.