AWS Professional Services

Amazon Web Services (AWS) is passionate about creating technologies and services that help companies and public sector organisations succeed. Our Professional Services team delivers high-touch assistance to guide enterprise customers as they shift to a cloud-based operating model and incorporate AWS services into their overall architecture.

Our 'ProServe' teams work hand-in-hand with customer teams and AWS partners to provide deep expertise in the architecture, design, development, and implementation of cloud computing initiatives that result in real business outcomes.

In addition to delivering customised services, the Professional Services team builds solutions that accelerate AWS adoption and provide meaningful customer insights that inform service team roadmaps. The variety of customers, partners, and technology challenges employees encounter on this team gives them a work environment rich in opportunities to learn and explore.

On this page you will find resources to learn more about Professional Services at AWS, our unique AWS working culture, and information on preparing for an interview with AWS.

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Interview Tips

 #1 Our interviews are rooted in behavioural-based questions which ask about past situations or challenges you’ve faced and how you handled them, using Amazon Leadership Principles to guide the discussion. Give it a try with an example: "Tell me about a time when you were faced with a problem that had a number of possible solutions. What was the problem and how did you determine the course of action? What was the outcome of that choice?"

 #2 Use the word "I," not "we," when describing actions in your interview answers. What specific steps did you take? What was your particular contribution? Be careful that you don’t describe what the team or group did when talking about a project. Let us know what you actually did.

 #3 It's okay to talk about failure. Have specific examples that showcase your expertise, and demonstrate how you’ve taken risks, succeeded, failed and grown in the process. Keep in mind, some of Amazon’s most successful programs have risen from the ashes of failed projects. Failure is a necessary part of innovation. It’s not optional. We understand that and believe in failing early and iterating until we get it right.

 #4 Ensure each of your interview answers has a beginning, middle, and end. Describe the situation or problem, the actions you took, and the outcome.

 #5 We aim to hire smart, thoughtful, and customer-obsessed people. Reflect on what motivated you to pursue a career with Amazon, and be prepared to share your thought process. Although “Why Amazon?” is a standard question, it’s not a formality for us. We genuinely want to understand what inspired you to explore an opportunity with us so we get a better sense of who you are.

 #6 Specifics are key; avoid generalisations. Give a detailed account of one situation for each question you answer, and use data or metrics to support your example.

 #7 When answering questions, be concise but detailed. We realise it’s hard to gauge how much information is too much versus not enough. An effective test is pausing after your succinct response to ask if you’ve provided enough detail, or if the interviewer would like you to go into more depth.

 #8 Follow up if you need clarification. If you are asked a question, but are not given enough information to provide a solid answer, don’t be shy about asking for more information. If additional context is not available, focus on how you would attempt to solve the problem given limited information.

 #9 For some roles, we may ask you to complete a writing sample. Why? At Amazon, we don’t do PowerPoint or any other slide oriented presentations. Instead we write narratively structured memos and silently read one at the beginning of each meeting in a kind of “study hall.” These papers articulate project goal(s), approach to addressing them, outcomes, and next steps. Given this unique aspect of our culture, and the impact these papers have on decision making, articulating your thoughts in written format is a necessary skill.

 #10 Depending on the role, you will meet around five to seven Amazonians. They will likely be a mix of managers, team members, key stakeholders from related teams, and a “Bar Raiser” (usually an objective third party from another team). All interviewers will assess your growth potential and focus on evaluating how well your background and skills meet core competencies, along with how they relate to Amazon’s Leadership Principles.

 #11 What timeline should you expect for the interview process? We strive to get back to candidates within two business days after phone interviews and within five business days following in-person interviews.

 #12 All candidates are evaluated based on our Leadership Principles. The best way to prepare for your interview is to review the Leadership Principles and consider how you’ve applied them in your previous professional experience. 

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