Cloud Support Careers

AWS isn’t a start-up, but that doesn’t stop us from acting like one. We set out every day to innovate and disrupt the status quo. We don’t just sit back and watch the world change, we’re the ones changing it. 

We’re on the hunt for curious and inventive Cloud Support Engineers who want to join a company where every day is full of challenging and meaningful work.

How to Apply

View all the roles we are hiring for in Premium Support, Dublin on Amazon.jobs, our global career site. Here, you can directly apply for any roles you think would be suitable to your skill-set.

By joining the Talent Pool, your CV and info will go directly to our team recruiting for Dublin. Our team may even think you are suitable for a role you haven't seen.

You can both apply directly and register for the Talent Community. (Our team may even think you are suitable for a role you haven't seen).

Working in AWS Premium Support, Dublin

About AWS Premium Support

AWS Premium Support provides a mix of tools and technology, people, and programs to our customers, designed to proactively help them optimise performance, lower costs, and innovate faster.

Every day the job will bring new and exciting opportunities.

You will: 

  • Learn and use groundbreaking technologies

  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs

  • Interact with leading technologists around the world

  • Work directly with AWS architects to help reproduce and resolve customer issues · Leverage your experience to provide feedback to internal AWS teams on how to improve our services.

  • Drive customer communication during critical events

  • Work in a 'follow-the-sun' model with support sites located globally: No after hours on-call or mandated overtime in this role.

  • See career development within AWS Support: We promote advancement opportunities including Senior Support Engineer, SME, Team Lead, and Technical Account Manager.

Cloud Support Engineers not only work with a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvement or strategic initiatives.

Interview Preparation

In the video above, Nikki, Nondu and Renalto will walk you through some helpful tips to prepare for your interview with AWS Premium Support.

For further interview preparation material:

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