[R] EMEA19 - Assets (old)

IDC CCaaS report - AI:ML Enhance Amazon Connect's Contact Center Features

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August 2021, IDC #EUR148161821 MARKET NOTE AI/ML Enhance Amazon Connect's Contact Center Features Oru Mohiuddin EXECUTIVE SNAPSHOT FIGURE 1 Executive Snapshot: AWS' AI/ML Capabilities Enhance Amazon Connect's Contact Center Features Source: IDC, 2021

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