Transform your Contact Center Customer Experience with Amazon Connect

October 5, 2021

In this session Amazon Connect General Manager, Pasquale DeMaio, delivers an introduction to the service, how it came to exist, and some of the reasons our customers tell us how it helps them innovate their Contact Center experiences. Following an Amazon Connect demo, VoiceFoundry, an Amazon Connect partner talk with Deliveroo about how they migrated 2000+ agents across 10 markets for both Voice and Chat in just 7 months

Speakers:

  1. Pasquale DeMaio, General Manager Amazon Connect - AWS
  2. Lorena de la Flor Gonzalez, Industry SA Manager - AWS
  3. Amy Norris, Product Manager - Deliveroo
  4. Daniel Bloy, EMEA VP – Voicefoundry
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