Meet Abhishek, Enterprise Services Manager

Abhishek joined AWS in 2019 and is an Enterprise Services Manager based in Zurich, Switzerland.

HereAtAWS: Tell us about your career journey. What brought you to your current role at AWS?

Abhishek: ‘Consultative Selling’, ‘Organisational Leader’ and ‘Consistent High-Performer’ are the key words that define my meandering experiences with previous employers, and now AWS. I bring extensive client-facing experiences and the ability to transform businesses through prolific use of technology. I was attracted to AWS because of the work culture and the leadership principles. My peers are AWSome and I am inspired each day to raise my personal bar. At AWS I am engaged typically as an executive sponsor, I am at the helm of a range of IT transformation programs where I partner with selected Fortune 100 companies to, individually and through my teams, solve complex challenges with solutions spanning customer’s organisational silos. I take abstract visions and requirements and bring them to reality leveraging AWS services. This is all new to me and very satisfying, as the partnerships that I build every day at AWS help me drive innovation for my customers.

HereAtAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?

Abhishek: I am the account manager for professional services for a Fortune 100 Big Pharma company, responsible for developing and executing on a long-term AWS strategy. I’m the trusted advisor to the C-level executives, and the AWS ambassador to senior stakeholders to realise their critical business outcomes with AWS.

HereAtAWS: What technical and/or soft skills do you need to succeed in your role? 

Abhishek: While a good grasp of technology is achieved through targeted trainings like AWS certifications, a deeper understanding of the business/domain issues is the secret sauce to succeed in this role. An MBA is an added value as it helps you think big and connect the dots on behalf of the customer while considering their organisational silos.

HereAtAWS: Have you had to learn any specific new skills (technical or soft) for your role?

Abhishek: I have had to invest time to get certified Eg. AWS Cloud Practitioner and a series of internal trainings on the Amazonian culture, Amazon Leadership Principles and the flywheel/mechanisms at AWS that help us be customer-obsessed.

HereAtAWS: How does your work with customers help to make a positive impact on society?

Abhishek: The work AWS has done has helped democratise machine learning for the customer and this is an immensely powerful tool to drive business outcomes. My work helps my customer reimagine medicine and make progress on their ambition to be a “Life sciences and data sciences company”. The work I lead with my teams contributes to saving people’s lives, and that gives a sense of satisfaction that very few roles can provide.

HereAtAWS: What advice would you give people joining AWS?

Abhishek: People at AWS are peculiar; the culture is very open and the pace - extremely fast. Be prepared to be challenged in ways you haven’t been before and for what is surely going to be an immensely rewarding journey.

HereAtAWS: Is there anything else you would like to add about your personal journey?

Abhishek: At the time of writing this, I am going through my interviews for a role change after two years at AWS. I absolutely love the possibilities out there at AWS. I have fantastic support from my manager and this culture of continuous learning and applying past learnings to new roles/situations is immensely satisfying.

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