Ahmed is a Senior Technical Account Manager in Luxembourg. He joined AWS in November, 2016.
HereAtAWS: Tell us about your career journey. What brought you to your current role at AWS?
Ahmed: AWS changed my life in many ways, and has presented me with lots of challenges that have made my life much more enjoyable over the last three years. Before joining, I worked as a Software consultant in Egypt for almost 10 years, and relocated to Luxembourg for AWS. The sheer amount of change I underwent during this period was a little unsettling; new country, new job, new culture and the Amazon culture. However, starting with AWS I got to learn to embrace change, find a way to adapt and roll with it, and after almost four years with AWS, I can confidently say it’s been the most enjoyable time of my life.
HereAtAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?
Ahmed: The TAM (Technical Account Manager) role is a very dynamic one with one constant; we work backwards from our customers. A TAM is a customer’s technical advisor; one who represents customers and advocates on their behalf within AWS. It’s a very autonomous and dynamic role because every customer is different. At the end of the day, we work closely with our customers to optimise their AWS workloads, reduce their costs and escalate on their behalf. It’s an exciting job where one learns new things every day.
HereAtAWS: What technical and/or soft skills do you need to succeed in your role?
Ahmed: A successful TAM will have strong knowledge in compute, storage, networking and databases. These are the foundations of many customer workloads on AWS. As an advisor we work to gain our customer’s trust and this requires honesty, dedication and thinking big on ways to help them. A TAM works with CXO’s as well as developers and needs to be able to speak to each in their language, so we always seek empathetic, open and assertive people to help our customers.
HereAtAWS: Have you had to learn any specific new skills (technical or soft) for your role?
Ahmed: Working for AWS you learn new things every day. A successful TAM will have broad knowledge of modern IT systems and technologies like BigData and Machine Learning to help customers create and operate cutting edge workloads. I invested heavily in my BigData studies over the last three years to help guide my customers to run analytics workloads successfully with AWS. I also learned to always work backwards from customer goals and to customise my efforts to contribute to their successes.
HereAtAWS: How does your work with customers help to make a positive impact on society? (directly or indirectly)
Ahmed: An example; AWS enables ride-sharing customers to offer commuters rides on demand anytime at a lower cost to markets around the world. Working with our customers to optimize their costs enables them to pass additional savings to end users and offer budget rides.
HereAtAWS: At work, are you involved in any activities outside of your role?
Ahmed: I am part of the AWS Arabic community and I take pleasure in helping others understand how AWS can help grow their ideas and expand it.
HereAtAWS: What’s the most exciting part of your job?
Ahmed: All ideas no matter how great always start on a white board! I guess the most exciting part of my job is helping customers bring these ideas to real life products that can change peoples lives.
HereAtAWS: What’s the most challenging part of your job?
Ahmed: Keeping up with new technologies and the fast pace of innovation at AWS. The AWS Weekly Announcements email often ships with new services and features and as a TAM I need to be aware of the ones relevant to my customers.
HereAtAWS: What advice would you give people joining AWS?
Ahmed: Learn and be curious. Our customers often rely on us to guide them in their cloud journey, no question is beneath us and no technology is far too new.
HereAtAWS: What three words would you use to describe workdays at AWS?
Ahmed: Exciting, enlightening and challenging.
HereAtAWS: What do you love to do outside work?
Ahmed: I am an Aviation enthusiast and I built my own flight simulator.
HereAtAWS: Is there anything else you would like to add about your personal journey?
Ahmed: At AWS, I have met and worked with people from all over the world and formed friendships that would last forever. It’s a truly global environment which positively influenced me a lot in my day-to-day interactions with people.