Meet Ahmed, Technical Account Manager

Ahmed is a Technical Account Manager in Munich, Germany. He joined AWS in July, 2019.

HereAtAWS: Tell us about your career journey. What brought you to your current role at AWS?

Ahmed: It has been quite an interesting journey, as I originally started as a database administrator before switching between a variety of roles including Solutions Architect and DevOps Engineer. This was before I was aware of the Technical Account Manager role at AWS.

I hadn’t previously considered a ‘TAM’ role, mainly due to previous experience with other vendor TAMs. However, I started to explore the role with an open mind and listen to public recordings about being a TAM at AWS, which was indeed interesting. I then went through the innovative hiring process, which I still remember feels like yesterday!

Eventually I got the offer and joined the DACH TAM Team.

HereAtAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?

Ahmed: Being a TAM at AWS is about being a trusted partner for the customer; being an extended team member for them and an internal advocate for their needs. I have an interesting variation of customers; some of them are working in the manufacturing industry and others are in media and content providers.

I’m able to support them by optimising their existing environments and operations following the ‘Well-Architected’ Framework.

HereAtAWS: What technical and/or soft skills do you need to succeed in your role?

Ahmed: Above all the technical skills, you should have empathy and be a good listener for the customer. That is key for me to prioritise my efforts and amplify internally for the corresponding teams to offer the customer the best outcome and experience while working with AWS.

HereAtAWS: Have you had to learn any specific new skills (technical or soft) for your role? 

Ahmed: In addition to my prior knowledge in data warehouse, database and operating systems, I was passionate about developing more in analytics, architecture and most importantly in cost optimisations, and at AWS there are countless resources for me to do that.

HereAtAWS: What’s the most exciting part of your job?

Ahmed: Being able to positively impact a customer’s organisation from different perspectives, whether that is operational excellence, optimising cost or improving time to market.

HereAtAWS: What’s the most challenging part of your job?

Ahmed: One of the most challenging parts of my job is – and yet makes it more interesting – is that I need context switching, not only between different customers but between different industries, interests & use-cases. Before I noticed this, I got used to it!

HereAtAWS: What three words would you use to describe workdays at AWS?

Ahmed: Valued, Developing and Empowered.

HereAtAWS: Is there anything else you would like to add about your personal journey?

Ahmed: Before joining AWS; I was super fascinated about the technology and the impact I’ve noticed in customer life stories. However, after joining the team things were way better than expected, there is never a feature or service being developed without having the customer in mind. Everything is formed around customer needs, and this is what positions the company as unique.