Meet Amr, DCEO Cluster Manager

Amr is a DCEO Cluster Manager based in UAE. He joined AWS in May, 2018.

HereAtAWS: Tell us about your career journey. What brought you to your current role at AWS?

Amr: I was lucky enough to start my career in the data center field, with a diverse role in design, implementation and operations for data centers in the UAE and Egypt. Directly before joining AWS, I was an operations senior manager for one of the largest telecommunications companies in UAE. During this time, a friend who was working at AWS in Bahrain, referred me. I had an interview and was impressed by the process, where the focus was on the leadership skills backed up with seven interviews that made me feel confident that I am in the right environment.

Starting my role as a facility manager for one of the data centers in Bahrain was challenging, but I managed to hit the ground fast, earn my team’s trust and we launched the region successfully. After three years of my journey as a facility manager, I stepped up to an internal role as a DCEO cluster manager in Dubai. I have relocated successfully and I am very excited with my new role, working with an amazing team and creating history.

HereAtAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?

Amr: Currently I am a DCEO cluster manager, responsible for the operation and maintenance of the data centers in the Dubai cluster. My internal customers are Safety, Security, Network and IT teams, and part of my duty is to ensure that the team is complying with safety and security policies.

HereAtAWS: What technical and/or soft skills do you need to succeed in your role?

Amr: To be successful in my role, I need to have a deep knowledge about the electrical and mechanical systems existing within the data center facility, backed up with solid people management and communication skills, to help the team succeed.

HereAtAWS:  Have you had to learn any specific new skills (technical or soft) for your role? 

Amr: Actually, joining AWS was a great opportunity for me as I am learning new technical/soft skills every day which motivates me and makes every day feel like Day One.

HereAtAWS: How does your work with customers help to make a positive impact on society?

Amr:  I work at the infrastructure layer which hosts AWS platform services, so I am really proud when I see a new successful app or a new company that depends on AWS. Hence, I feel that I was engaged in an indirect way for the success story of that new company.

HereAtAWS: What’s the most exciting part of your job?

Amr: The most exciting part is that I am having the right exposure to innovate and excel, not only on a local level but also on a global level. Interacting with people from different nationalities across the globe makes the experience unique and exciting.

HereAtAWS:  What advice would you give people joining AWS?

Amr: Try to take advantage of this unique experience and learn new things daily as you go.

HereAtAWS: What three words would you use to describe workdays at AWS?

Amr: Safe, secure and innovative.

HereAtAWS:  Is there anything else you would like to add about your personal journey?

Amr: Always set defined goals with timelines for yourself and work hard on achieving it, as without defined goals you can rotate in your place and in your comfort zone for years without noticing.


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Meet Ashraf, DCEO Facility Manager

Ashraf is a DCEO Facility Manager based in UAE. He joined AWS in December, 2015.

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