Balint is a Senior Technical Account Manager based in Germany. He joined AWS in September 2020.
HereAtAWS: Tell us about your career journey. What brought you to your current role at AWS?
Balint: I was born and raised in Hungary, and spent the first few years of my employment there before relocating to Germany in 2013. My background is in operations; running different customer facing Linux-based workloads. Afterwards I moved to a role where the focus was more on automation and setting up new workloads using configuration management.
In the past three years, I was working with a car manufacturer, working on enabling the different projects and teams to use the cloud effectively.
Being in that role turned my focus towards AWS, being a customer of a Technical Account Manager myself. I was fascinated by the Amazonian culture and how AWS manages to innovate on behalf of their customers. I wanted to be a part of this experience, and this is why I decided to join AWS in September 2020.
HereAtAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?
Balint: As a Technical Account Manager (TAM), I work with different customers who have signed up for Enterprise Support. I help my customers to better utilize the services offered by the cloud, to help them optimize their use-cases, to drive their cloud adoption, and with that, their desired business outcomes. I am their voice inside the AWS organization, and it’s my job to help them be heard.
HereAtAWS: What technical and/or soft skills do you need to succeed in your role?
Balint: The TAM role is a customer-facing technical role, which means I use my technical knowledge to guide my customers. The challenge is that I am not only in contact with engineers and developers, but also with team leads and C-level executives. I need to be able to find the proper language for all of these different kinds of audiences, which requires experience and exercise. To be successful in this role one must be able to balance the technical and soft skills to get just the right amount of both to be able to communicate effectively with the customers.
HereAtAWS: Have you had to learn any specific new skills (technical or soft) for your role?
Balint: Being in IT means that one has to learn continuously or risk being left behind. One of the biggest “skills” that one can bring to this job is to be able to learn new things in a quick manner. If you like learning new technologies, methods, ways to do things, then AWS is a perfect place for you. Nothing shows this better than the fact that one of the Leadership Principles at Amazon is “Learn and Be Curious”, which means that learning new things at Amazon is not only part of the job, but also there is room and time for it. If you want to learn something new in a new field, technology or skill (soft or hard), you will find a training for it in the different offers that are available to you.
HereAtAWS: How does your work with customers help to make a positive impact on society?
Balint: By helping my customers to leverage more cloud services I help them to build applications in a more effective way. As AWS is committed to achieving 100% renewable energy usage for its global infrastructure, this means that using AWS services helps my customers reduce their environmental footprint as well.
HereAtAWS: What’s the most exciting part of your job?
Balint: It’s being part of this amazing culture and to be a colleague of all the talented and enthusiastic people that we have in our organisation. I also like to help my customers to reach their business goals by leveraging my own experience and the things that I learned in different roles in the past years.
HereAtAWS: What advice would you give people joining AWS?
Balint: Embrace the culture, be curious, and get involved in the different activities and in the community.
HereAtAWS: What three words would you use to describe workdays at AWS?
Balint: Impulse, insights and ideas.