Meet Benjamin, Technical Account Manager

Benjamin is a Senior Technical Account Manager based in Paris. He joined AWS in October, 2018.

HereAtAWS: Tell us about your career journey. What brought you to your current role at AWS?

Benjamin: I started my career in early 2000; I worked in a deep technical role/reverse engineering in the Enterprise Support organisation. I then moved in the same organisation from Paris to Madrid and eventually left, to pursue a new challenge in a software company in the South of France. There, I was the Support Director of around 70 people who reported to me and stayed in that role for around six years. After this, I moved to a Cloud Products Sales Specialist role at a large software distributor for a couple of years.

For many different reasons, I wanted to get back to a technical role, to get that thrill I had at the beginning of my career, yet leveraging all the experience I have gained during the past 20 years. Above all getting back to a big, global company with a strong culture was a key priority for me.

HereAtAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?

Benjamin: I am a Technical Account Manager at AWS. My role is to help my customers get the best out of the AWS platform. I help them achieve operational excellence, reduce the risks using the platform security wise, and ensure that we deliver excellent support. I am by the customer’s side to help them along the cloud journey and remove the technical roadblocks they are facing with potential solutions.

HereAtAWS: What technical and/or soft skills do you need to succeed in your role?

Benjamin: My point of view is that you need a strong technical background in order to understand what issues or challenges customers are facing, and a big capacity to stay focused on customers’ business outcome while supporting them on a day-to-day basis.

HereAtAWS: Have you had to learn any specific new skills (technical or soft) for your role? 

Benjamin: I had basic knowledge of the AWS platform, so obviously I ramped up on this and passed several AWS Certifications to validate this.

HereAtAWS: At work, are you involved in any activities outside of your role?

Benjamin: I deliver trainings for new hires and I get to mentor them. I am part of a developer team that built a tool widely used now in the TAM community.

HereAtAWS: What’s the most exciting part of your job?

Benjamin: What is exciting is there is no limit in terms of what you can do either in your role, or at AWS. You can work on as many projects as you want and no one will ever tell you that you are wasting your time or that it is not your job. As soon as you have a good idea, and if it makes sense for the company, you can do it and your management will support you.

HereAtAWS: What three words would you use to describe workdays at AWS?

Benjamin: Cannot get bored.

HereAtAWS: Is there anything else you would like to add about your personal journey?

Benjamin: When you start at AWS, it is interesting to see a company capable of achieving this challenge of getting diversity of culture, background, professional history, age, etc. along with a strong common ground everybody has. The Amazon Leadership Principles are the glue that make this all possible.

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