Meet Carlos, Technical Account Manager

Carlos is a Technical Account Manager based in Barcelona, Spain. He joined AWS in July 2021.

HereAtAWS: Tell us about your career journey. What brought you to your current role at AWS?

Carlos: I have worked in the software development industry for many years, with companies related to e-commerce, enterprise software, mobile apps, content management, etc. Over the years I have had the chance to explore cloud computing, serverless and container architectures from both a software developer and solutions architect perspective.

Joining AWS was a movement outside my comfort zone, where I hope to help cloud native, and more traditional companies, get the best value out of AWS cloud computing.

HereAtAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?

Carlos: As a Technical Account Manager, I help clients subscribed to the Enterprise Support Plan in the Iberia region. I help them achieve operational excellence and have access to the vast number of training and support resources AWS provides them. I advocate for the customers interests within the organization, and act as the main technical point of contact.

HereAtAWS: What technical and/or soft skills do you need to succeed in your role?

Carlos: As a generalist, I need a wide knowledge of multiple AWS services and tools, especially the ones my customers are using. Also, I think it is helpful to be familiar with the needs, routines and typical concerns of organizations which actively develop software using cloud computing infrastructure; since these are now my clients.

The ability to address audiences of completely different backgrounds and familiarity with the technology is also key to succeed in my role, since I would be interacting with both technical and non-technical clients in businesses with completely different degrees of maturity and adoption of the cloud.

HereAtAWS: Have you had to learn any specific new skills (technical or soft) for your role? 

Carlos: Definitely! Starting with vastly increasing my knowledge of the AWS technology itself, but also learning the company culture in terms of how we communicate, what principles guide our actions, what processes we follow, what tools we use etc.

HereAtAWS: How does your work with customers help to make a positive impact on society? 

Carlos: I believe making technology accessible and affordable to innovators helps them create new products and services which benefit the society as a whole. Especially in a world where digitalization plays a fundamental role in all kinds of businesses.

HereAtAWS: What’s the most exciting part of your job?

Carlos: Getting to know in detail the technology of the leading cloud platform in the world and discovering new features every day.

HereAtAWS: What advice would you give people joining AWS?

Carlos: Keep calm, focus on the important and work with transparency. Let others know what you are doing, talk with your peers and collect feedback. You never get rid of the sensation that you might be missing something important, so reduce the risk by sharing with others your experiences.

HereAtAWS: What three words would you use to describe workdays at AWS?

Carlos: Busy, flexible and learning.

HereAtAWS: Do you have any needs or commitment that require flexibility in your role?

Carlos: Nothing big, just the typical personal activities such as taking the car to the garage or family responsibilities. Still, flexibility is important when some of these other things I need to do are not so flexible.

HereAtAWS: What do you love to do outside work?

Carlos: I like DIY activities such as carpentry, indoors decoration, etc. I have actually made furniture with my own hands and tools and I can repair many kinds of electrical / plumbing problems, which is actually a hobby for me.

HereAtAWS:  Is there anything else you would like to add about your personal journey?

Carlos: The best advice I have been given and I can give is to invest in your own training. Every hour spent cultivating your own knowledge pays off in the long run. This applies both to AWS, where the time you spent researching how a particular service works pays off the day a client asks about it, but also in a much broader sense to learning languages, getting degrees, certifications and courses.

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