Claudio is an EMEA Aerospace & Satellites Account Manager based in Luxembourg. He joined AWS in March, 2019.
HereAtAWS: Tell us about your career journey. What brought you to your current role at AWS?
Claudio: I joined AWS in March 2019, relocating from the enchanting city of Prague, where I started my career in IT sales, to the equally enchanting city of Luxembourg. I started in AWS as an EMEA Training & Certifications Account Manager, helping customers translating their cloud knowledge requirements into structured training plans. In 2020, I had the opportunity to join the AWS SMB Benelux team as an Account Manager, helping companies in Belgium & Luxembourg adopting the cloud to support their business goals. I had the unique opportunity to support an extremely variegated set of customers, from FinTech companies like Cake to fabrics distributors like Bru Textiles in their cloud adoption.
In April 2021, I joined the recently-formed Aerospace & Satellites AWS Business Unit under the leadership of the retired Air Force major general Clint Crosier, working as an EMEA Account Manager based out of Luxembourg, with the goal of helping space-related companies to adopt the cloud from the building of satellites, to the conduction of space and launch operations, to the reinvention of space exploration missions through edge computing, AI/ML & AR technologies.
HereAtAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?
Claudio: As an AWS Account Manager I’m responsible for managing the relationships with multiple customers and their different lines of businesses, being the customer point of contact within the broader AWS ecosystem across their disparate requirements: commercial, technical, operational, PR, marketing and much else. My customers go from satellite manufacturers to GIS-related software providers, through space-logistics companies. Can I say that really in this case… space is the limit?
HereAtAWS: What technical and/or soft skills do you need to succeed in your role?
Claudio: I don’t believe in secret recipes. In my opinion, an Account Manager should be first of all a good listener (able to translate customer goals & challenges in actions) and then have a genuine interest in the technology and how the technology can be leveraged to improve & transform organizations across any possible industry.
HereAtAWS: Have you had to learn any specific new skills (technical or soft) for your role?
Claudio: Low Earth Orbit, NORAD ID, satellite frequency bands, mission payloads, (several types of) planetary orbits – are some of topics & concepts are the one I started to deal constantly since I started the new role in the Aerospace & Satellites AWS Business Unit.
HereAtAWS: How does your work with customers help to make a positive impact on society?
Claudio: Space-related companies help society in multiple ways. From fire detection and prevention technologies to space-debris, from crop health to maritime traffic monitoring, it’s amazing to see how technology can be used to create tangible outcomes. It’s still early days for the application of cloud-based technologies in the space industry and while being bond by the physics laws, the real boundary is human creativity.
HereAtAWS: At work, are you involved in any activities outside of your role?
Claudio: I particularly enjoy supporting our recruitment running interviews for our open roles in the demand generation and inside sales team while supporting as much as possible the career developments of any colleagues interested in IT sales.
HereAtAWS: What’s the most exciting part of your job?
Claudio: Facilitating the connection between technology and human creativity to drive changes & tangible outcomes, products, applications, has always been the best part of my roles in AWS. Moving this to the space-dimension just bring it to the next-level.
HereAtAWS: What’s the most challenging part of your job?
Claudio: Finding the right balance between the one-click immediacy of the cloud & the timeframe of a Space mission, which could take years, from the inception to the actual satellite launch, to happen. Luckily in Amazon & AWS “It’s all about the long term”.
HereAtAWS: What advice would you give people joining AWS?
Claudio: Ask yourself what drives you & which skills you have and which one you might be able to have with time & experience. Work backwards from your talents, skills and goals to realize the most ideal role for you. If you don’t know your talents, ask for feedbacks from your network. If you know your skills but have no clues how a company like AWS is structured and which could be the right team for you – you’re not alone. Feel free to connect on LinkedIn and I’d be happy to have a chat with you.
HereAtAWS: What three words would you use to describe workdays at AWS?
Claudio: Surrounded (by extremely) smart people. Three words, right?
HereAtAWS: Do you have any needs or commitment that require flexibility in your role?
Claudio: Other than being waken up every nights & mornings by our two cats Gaf & Romeo, who want to either play, get food, or randomly meowing at the moon, I don’t have other particular commitments or needs. In my three and a half years in AWS, I don’t recall a single time where I felt I wasn’t supported enough by our leadership in terms of flexibility or other ad-hoc requirements.
HereAtAWS: What do you love to do outside work?
Claudio: Three things: Running around Luxembourg’s forests thinking one day I’d be able to run a whole marathon. Improving my French in my daily life thinking a melange of words of Italian, Spanish and indeed French transform me in a quasi-native speaker. Beating the stereotypes on the inability of finding solid Neapolitan pizzas outside Italy while immediately going back to step one - running around Luxembourg’s forests to beat any sense of guilt of eating too much carbs.
HereAtAWS: Is there anything else you would like to add about your personal journey?
Claudio: "My formula for greatness in a human being is amor fati: that one wants nothing to be different, not forward, not backward, not in all eternity. Not merely bear what is necessary, still less conceal it—all idealism is mendacity in the face of what is necessary—but love it."