Meet Cornelia, Senior Account Manager

Cornelia joined AWS in October 2019 as a Senior Account Manager based in Munich, Germany.

HereAtAWS: Tell us about your career journey. What brought you to your current role at AWS?

Cornelia: My move to AWS was largely influenced by the smart people I met before I had even applied, having already had personal contacts within Amazon who would always speak so highly of the culture. I was working within the IT area for several years and was always focused on Product Sales and Partner Management. The only step forward I could see to develop my career further was to join AWS. I feel honoured to be part of this fast-moving company, where customer obsession is at the core and there is a big focus on personal education and training, so that you can grow day by day. 

HereAtAWS: Can you explain your role; who your customers are, and how you help them?

Cornelia: I’m an Account Manager for Independent Software Vendors (ISV), helping them in their journey into the cloud. In cooperation with a Solutions Architecture team, I help ISVs to optimise their costs, innovate their software development, organise trainings and certifications for employees and act as the central contact for all questions related to their AWS account and activities. In my customer base I get to work with a really diverse set of customers such as streaming companies, e-commerce platforms, content management systems and banks.

HereAtAWS:What skills do you need to succeed in your role?

Cornelia: The Cloud Practitioner certification is the minimum you should have to be able to talk to customers in a productive way. A Solutions Architect certificate is also very helpful to guide the technical counterparts on the ISV side, when a Solutions Architect may not be present. I’m still on my way to improving my ‘Writing at Amazon’ skills; which is definitely a learning process, but it helps you dive deep and think through important topics and strategies in a more productive way.

HereAtAWS: Have you had to learn any specific new skills (technical or soft) for your role? 

Cornelia: I learn something new every day; either a new structure, service or new method for making my customer happy. From my perspective, soft-skills are key in this role and in AWS in general. My recommendation is to always listen very carefully to not only customers, but also the experiences told by your colleagues, as this can save you a lot of time in getting the right information quickly.

HereAtAWS:What’s the most exciting part of your job?

Cornelia: “Customer obsession in action” - to see customers really happy. AWS is highly innovative and it's exciting to be a part of that.

HereAtAWS: What advice would you give people joining AWS?

Cornelia: You need to be an open-minded, flexible person with the mentality of an entrepreneur, as requirements can change every day and you need to pivot. Try to get in touch with people working at AWS before or during your application for a job, as this provides you with a good insight into the culture. You should be aware that AWS has a deeply integrated feedback mentality and it is all about reflecting, learning and improving. If you like this kind of mentality, you are at the right place!

HereAtAWS:What three words would you use to describe workdays at AWS?

Cornelia: Learn, Serve, Inspire.

HereAtAWS:Do you have any needs or commitment that require flexibility in your role?

Cornelia: I am a musician in my free time; therefore, I am thankful that AWS agreed that I still can work within the music business parallel to my job over weekends or during vacation time. Music keeps me happy and healthy and it´s perfect that AWS supports this.

HereAtAWS:What do you love to do outside work?

Cornelia: For sure, music was my first love and something I still hold dear. When COVID-19 hit, I created a second personal challenge: I meditate every day for 15 minutes to stay happy and healthy. And I use my lunch break to run, which I find helps me to stay productive.

HereAtAWS:Is there anything else you would like to add about your personal journey?

Cornelia: For me it’s the people that make the culture. It’s the team spirit within the ISV team which keeps me really happy, as I feel surrounded by clever people who can provide me with feedback and new perspectives daily. This creates a highly creative way of working, where you are allowed to fail and improve, which leads to a higher level of innovation.

 

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