Dipesh joined AWS in 2019 as a DCGS Mechanical Field Engineer based in Bahrain
HereAtAWS: Tell us about your career journey. What brought you to your current role at AWS?
Dipesh: I have been working in the building services design industry for 15 years prior to joining AWS. I am a passionate mechanical engineer and, to me, AWS is the most customer-obsessed and innovative firm in the world.
I appeared for the interview without honestly knowing much about Leadership Principles (LP’s), however as I started reading more about AWS work culture I realised in the interview that I was already using the leadership principles in my professional background. I am happy to say that I have been dealing with lots of Amazonians who are really helpful when you need support, especially when you are unfamiliar about the processes when you first start at AWS. The Managers supported me well to onboard with constant guidance and training.
HereAtAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?
Dipesh: I am a Mechanical Field Engineer. As a Field Engineer, I work with customers to clarify their queries and support them in solving their challenges. Our role is to find them a better strategy based on the data available, and at times we need to be proactive to come up with a better approach to enhance the facility operations. We may also have to review the power and cooling audit to support the business needs. The basis of our design intake initiatives help Design Engineering to streamline the designs, technical parameters or specifications as well.
HereAtAWS: What technical and/or soft skills do you need to succeed in your role?
Dipesh: Sound design knowledge (Psychometric analysis, cooling load estimation, pump and AHU/fan selections) and practical experience in handling different mechanical systems (Chillers, DX, AHU, fire-fighting, plumbing and other site issues etc.) are quite useful to succeed in Field Engineering role. FE should always try to invent and simplify the technical aspects.
Customer obsession, dive deep, ownership, think big and deliver results are the key leadership principles one needs to be successful in this role.
HereAtAWS: Have you had to learn any specific new skills (technical or soft) for your role?
Dipesh: Listening to customer needs is the key skill, and at AWS every day is treated as the Day One. Hence, you should have that continuous passion to treat every customer equally.
HereAtAWS: Is there anything else you would like to add about your personal journey?
Dipesh: It has been a great learning experience so far and I was able to grow professionally and personally during this period. AWS has a lot of diversity at work and this help every individual to understand different culture and life.