Meet Ezlyn, Account Manager, Public Sector

Ezlyn joined AWS in August 2019 and is an Account Manager for Public Sector customers based in Cape Town.

HereAtAWS: Tell us about your career journey. What brought you to your current role at AWS?

Ezlyn: When AWS found me, I was actually taking a mini-break from corporate life. I spent the year focusing on my passion project, the DreamGirls Academy, a female empowerment initiative. I established the programme back in 2011 with a group of my female friends, who are all amazing top quality talent. Together we pooled our knowledge, experience, information and resources to mentor and coach hundreds of girls and young women across the country.

Alongside pursing my passion of developing our country’s youth, I’ve had a very colourful and rewarding professional journey that spans business development and account management roles across a wide range of industries; beauty, financial services, consumer goods and the tech start-up world to name a few. One of my highlights was working as Sports Marketing Account Manager on the 2010 FIFA World Cup when it took place in South Africa. I appreciate diverse work environments because if applied well, it makes for a more open-minded, agile and innovative approach.

HereAtAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?

Ezlyn: I am an Account Manager in AWS’ public sector organisation, focusing on the mid-market territory. I specifically service our non-profit and healthcare customers. In my role, I help these organisations integrate AWS cloud technology into their strategic and operational projects, helping them remain mission-centric.

HereAtAWS: What technical and/or soft skills do you need to succeed in your role?  

Ezlyn: From a technical perspective, you need to constantly keep up with cloud technology training and skills development. Sales opportunity and business management skills are also essential for an account management role. On the soft skills side, one would need strong leadership skills and good interpersonal and communications skills.

HereAtAWS: Have you had to learn any specific new skills (technical or soft) for your role? 

Ezlyn: Yes, I’ve had quite a rigorous upskilling routine to help stay abreast of AWS and cloud services in general. Upon joining the organisation, I successfully completed the AWS Cloud Practitioner certification and am now studying towards a Solution Architect certification. In high school, I used to be so intimidated by computers and anything to do with technology so I am proud of myself for constantly progressing in this area. I am also working towards attaining the AWS Tier 2 Speaker Certification. This programme is helping advance my public speaking skills.

HereAtAWS: How does your work with customers help to make a positive impact on society?

Ezlyn: When social purpose organisations implement AWS cloud technology, they can consolidate and reduce costs, pave the way for innovation and increase their desired reach and impact. This helps them to stay on their mission of building a better world.

HereAtAWS: What’s the most exciting part of your job?

Ezlyn: The most exciting part of my job is working with such a wide range of interesting healthcare and non-profit organisations. No day is the same. No project is the same. Yet all of our work contributes to making a positive difference in society.

HereAtAWS: Do you have any needs or commitment that require flexibility in your role?

Ezlyn: Well, I’m not a good morning person! so I prefer starting to work mid-morning and don’t mind working at night at all. Thankfully the AWS working culture is totally flexible which is perfect for night owls like myself!

HereAtAWS: What do you love to do outside work?

Ezlyn: I am very interested in holistic natural wellness. At the moment I am learning about essentials oils and its health benefits. I love brain and body science. I am obsessed with space. I watch NASA and Space X videos daily. I am extremely passionate about youth development and am always in some shape or form involved in this type of initiative.

HereAtAWS: What three words would you use to describe workdays at AWS?

Ezlyn: Collaborative. Stimulating. Rewarding.