Francesco is a Business Development Representative based in Madrid, Spain.
HereAtAWS: Why did you apply for the graduate scheme at AWS?
Francesco: In summer 2018, I had the chance to carry out an internship as a Business Development Representative in the AWS Madrid hub. This enriching experience, both personally and professionally, helped me to realize that AWS and the Amazon culture were the right way to start my professional career. So, I decided to come back to AWS as a Business Development Graduate in September 2019.
HereAtAWS: What’s the most exciting part of being a graduate at AWS?
Francesco: Being an AWS graduate means becoming a true Amazonian, by working on internal projects with experienced stakeholders and, at the same time, by supporting our customers innovating with cloud technologies. Understanding the AWS business inside out is the most exciting part of program.
HereAtAWS: What is your biggest takeaway from your role here?
Francesco: Understanding customers’ needs and being able to address them is the biggest learning that the role gave me. As Jeff Bezos says “Customers are always beautifully, wonderfully dissatisfied”, and this role helped me to develop the ability to hear their voice and work backwards from their needs.
HereAtAWS: What makes being a graduate at AWS different from anywhere else?
Francesco: As an AWS graduate, I’ve been developing three core areas: Amazon culture, Sales acumen and Technology readiness. These three areas are what sets apart the graduate program; a comprehensive program to develop young talents.
HereAtAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?
Francesco: As a Business Development Rep, I help customers with their digital transformation from the very beginning of their cloud journey. I’m focused on the Italian market and, in particular, I support Start-Ups and Small-Medium Businesses that are looking for cloud solutions in order to achieve their business goals.
HereAtAWS: Have you had to learn any specific new skills (technical or soft) for your role?
Francesco: I’ve taken different technical certifications (in particular, the Solution Architect Associate) that are helping me understanding the customers’ needs better still. Moreover, I realized that the way I engage customers helps me in earning their trust, so I’ve taken a Public Speaking certification to improve my interactions with customers.
HereAtAWS: At work, are you involved in any activities outside of your role?
Francesco: I believe that one of the greatest assets we have in Amazon to develop talents is our mentorship program. I personally have several mentors that help me “think big” and, at the same time, I’ve been the buddy of different young talents with the goal of helping them to chart the path to be successful in Amazon.
HereAtAWS: What’s the most challenging part of your role in your job?
Francesco: Customers are what makes my job amazing! They have always new needs, new requirements and this helps me improving as a professional every day and, at the same time, reminds me to never settle because customers will not.
HereAtAWS: What three words would you use to describe workdays at AWS?
Francesco: Challenge, team-work & customer-focused.
HereAtAWS: What do you love to do outside work?
Francesco: As an Italian, I love cooking (and eating!) and spend my free time with my friends, my family and my girlfriend. I’m passionate about technology and business, so I love watching documentaries and reading books that combines these two worlds. Finally, I’m a huge Juventus and F1 fan, so every opportunity to do sports is always really appreciated.