Meet Jamie, Physical Infrastructure Technical Program Manager

Jamie is a Physical Infrastructure Technical Program Manager based in London, United Kingdom. He joined AWS in May 2020.

HereAtAWS: Tell us about your career journey. What brought you to your current role at AWS?

Jamie: My first role out of school at 16 was as an Apprentice Electrician. After I graduated, I knew I had the learning bug, and I decided to go to University in the evenings and weekends to pursue Engineering & Business, and later moved into an Electrical Design Engineer role. Prior to joining AWS in the UK, I was living in San Diego, USA, working as a Management Consultant, focusing on major capital projects and transformation initiatives in the Power & Utilities sector.

After my wife and I had twins late last year, we decided we would move back home to the UK to be closer to family, and a close friend who works on the retail side of Amazon suggested I look at roles within AWS.

HereAtAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?

Jamie: My role as a TPM is to project manage numerous data center build/expansion projects in the EU from initiation, design, pre-construction, construction, close-out and to then hand them over to the on-site data center operations teams. My customers range from demand planning, business development, and data center operations. I help my customers by managing and delivering builds to help meet/exceed the demand of our growing customers that use our cloud computing services.

HereAtAWS: What technical and/or soft skills do you need to succeed in your role?

Jamie: The role can become quite technical, and requires the TPM to really get down to the basement level of technical conversations, and be able to guide our diverse technical experts to the best course of action. Stakeholder management is one of the most valuable soft skills in this role.

HereAtAWS: Have you had to learn any specific new skills (technical or soft) for your role?

Jamie: Absolutely, I came from the electrical engineering & construction industry before, but had little direct data center knowledge. I had to learn a huge amount of new skills right across the business in a short space of time in order to hit the hround running in my new role. The learning has not stopped, and I am adding new skills to my resume every day.
HereAtAWS: At work, are you involved in any activities outside of your role?

Jamie: I am a member of the Families group at Amazon, and participate and benefit in numerous learning sessions to support Amazon employees with families.

HereAtAWS: What’s the most exciting part of your job?

Jamie: The most exciting part of my role is never knowing what new challenge is around the corner. Every day there is a new and complex challenge to try and solve, and it keeps me on my toes and at my best.


HereAtAWS: What’s the most challenging part of your job?

Jamie: The pace at AWS is almost like nowhere else, and it is something that must be adapted to, in order to benefit from it fully. The pace of AWS growth and technology innovation results in a challenging but highly rewarding environment.

HereAtAWS: What advice would you give people joining AWS?

Jamie: You can’t expect to know everything about your new role at AWS on Day One, you will need to accept that any role you perform on a given day will not be the same as it was the prior day, and it requires constant learning and adaption.

HereAtAWS: What three words would you use to describe workdays at AWS?

Jamie: Interesting, complex and rewarding.

HereAtAWS: Do you have any needs or commitment that require flexibility in your role?

Jamie: Being a parent whilst working full time is difficult in any company, I feel that AWS is very understanding and flexible when it comes to protecting family time.

HereAtAWS: What do you love to do outside work?

Jamie: At the moment, DIY is consuming a lot of my time outside of work as I have just bought a house, but what I Iove doing outside of work the most is spending time with my family.

HereAtAWS: Is there anything else you would like to add about your personal journey?

Jamie: It is incredible how diverse the backgrounds are of AWS employees, which I believe, truly reflects the emphasis on hiring via the Leadership Principles.

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