Liga is a Senior Technical Account Manager based in Stockholm, Sweden. She joined AWS in March, 2017.
HereAtAWS: Tell us about your career journey. What brought you to your current role at AWS?
Liga: Before my role at AWS, I worked as a Linux Engineer and Technical Account Manager. Fun story, it was actually one of my colleagues who joined AWS and then convinced me that this role is a good fit for me, so I decided to give it a try and apply. And he was right! I have really enjoyed the role.
HereAtAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?
Liga: I like to describe the Technical Account Managers (TAM) role as being a trusted advisor for AWS customers. I work with start-ups and mobile games developers. TAMs help with optimising workloads, operational advice, best practices on how to use AWS services and so much more. I am learning new things every day from the interaction I have with my customers.
HereAtAWS: What technical and/or soft skills do you need to succeed in your role?
Liga: Technical skills like compute, networking and architecture are important to support customers. In addition, any other domains are useful; like security, databases, analytics etc. The good thing is that you have a lot of learning opportunities in AWS, so I have had an opportunity to improve my knowledge in various technical domains.
As I work in a customer-facing role, communication and presentation skills have been very valuable in my daily work.
HereAtAWS: At work, are you involved in any activities outside of your role?
Liga: This is the second year I am part of GetIT program, the goal of the program is to inspire girls to consider a career in tech. This program has also given me the opportunity to develop my public speaking skills, I feel more confident and inclined to say “yes” to new opportunities and challenges.
I have also had an opportunity to do public speaking at AWS events like AWS Summit and AWS Loft. Teaching our customers how to optimise their AWS spend, and also talk about operational best practices.
HereAtAWS: What’s the most exciting part of your job?
Liga: Every day at AWS brings an opportunity to learn new things. Learn and Be Curious is one of my favourite Amazon Leadership Principles, so I am really excited to learn about new technologies, and to share the knowledge with my peers and customers.
HereAtAWS: What advice would you give people joining AWS?
Liga: Before joining if you have some time to review AWS services, for example, by preparing for one of the certifications, it will help you with on-boarding. Also, at AWS, people are very helpful and happy to share knowledge, so have a chat with your on-boading buddy and do not hesitate to ask questions, we have all been there!
HereAtAWS: What three words would you use to describe workdays at AWS?
Liga: Fun, challenging and social.
HereAtAWS: Do you have any needs or commitment that require flexibility in your role?
Liga: One of my personal projects is to finish my Master’s Degree in IT Security. It takes up my personal time, as sometimes I am required to have an exam or lecture during working hours. At AWS, we are in charge of planning our own time, this flexibility helps me with studies a lot.
HereAtAWS: What do you love to do outside work?
Liga: As I mentioned in previous answer, one of my “hobbies” is to study for my Master’s Degree. When I am not studying, I am working out, spending time outdoors or reading a good science fiction or fantasy book.
HereAtAWS: Is there anything else you would like to add about your personal journey?
Liga: I joined AWS in Stockholm, then after a year, I took the opportunity to relocate to London for a year, and now I am back in Stockholm. I really appreciate the flexibility and wide range of career opportunities here at AWS.