Meet Miguel, SMB Account Manager

Miguel is a SMB Account Manager, based in Luxembourg. He joined AWS in September 2019.

HereAtAWS: Tell us about your career journey. What brought you to your current role at AWS?

Miguel: After studying Industrial Engineering in Madrid, I did several internships at different companies working in the Business Intelligence teams. But I was always looking for a bigger challenge, as I wanted to work in a company that had a high impact and a company that gave their employees ownership of their projects.

I joined the books team in Amazon retail in Madrid, where I did a six month internship as an Instock Manager for the textbook campaign. I owned the Classlist project; a website owned by Amazon full of textbook lists ,to make it easier for parents to buy their children’s books. It was the best experience as an intern because I learned how to own a project from A to Z.

As I was finishing my internship, I met many teams within Amazon: Amz Pay, Prime Video, Twitch, Alexa… but at the end, it was clear for me that the best fit was AWS. We are a business that allows anybody, no matter their background or industry, to access technology that in the past was only available to corporations. We are democratizing technology!! And it is awesome to be part of it.

I was part of the EMEA Central SSOE (Strategy & Operations) team for a year and a half where I was the Program Manager for forecasting and the weekly business review. I moved from Madrid to Luxembourg, where after two years and lots of rain, I now feel a little Luxembourgish! Both my projects in SSOE allowed me to participate in high-level meetings where I learned many of the decisions that stirred our EMEA business. At the same time, I learned how to work with senior leaders and communicate my analysis. It was challenging but very rewarding.

Even if my time in SSOE was my best professional experience so far, I was very curious to join a customer-facing team. Since my motivation to join AWS was to help our customers shape the new digital world, it could not make more sense to move closer to them. Therefore, I joined the SMB BENELUX team, where I support customers in Belgium and Luxembourg. So far, the experience has been great for two main reasons; the support of my AWSome team (Diego, Cyriell, David) and the great businesses I am helping my customers build.

HereAtAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?

Miguel:  I am an Account Manager for Small and Medium Business in Belgium and Luxembourg. My customers are all the businesses that want to leverage the cloud to improve their services for their clients. I support them by advising and accelerating their cloud journey. My objective? To make sure that AWS empowers our customers with the right resources to succeed.

HereAtAWS: What technical and/or soft skills do you need to succeed in your role?

Miguel:  Listening, listening and listening! I am here to understand my customers businesses and advise them on how the cloud can help them. As their main point of contact in AWS, I help them navigate through our resources from Solutions Architects, Partners, Specialized Sales and Customer Enablement specialists to reach their goals.

HereAtAWS: Have you had to learn any specific new skills (technical or soft) for your role? 

Miguel: As part of my ramp up, I have shadowed all my teammates during their customer interactions. I have learned (and still learning everyday) to actively listen to our customers and ask the right questions to understand their business needs. On top of this, I am also learning to coordinate our internal teams to support those needs. Technically, I maintain regular contact with our Solutions Architects to keep up with the ever-changing technology trends.

HereAtAWS:  How does your work with customers help to make a positive impact on society?

Miguel: We democratize technology. We help all our customers, no matter their size, to use top-notch technology in their fields: healthcare, e-com, supply chain… any company can make their customers lives better and easier by collaborating with us.

Also, the scale at which we do this in AWS is amazing. If a ride-sharing app improves a service their customers get to a place faster, and if Teladoc does it, then the doctors can help patients faster.

HereAtAWS: At work, are you involved in any activities outside of your role?

Miguel:  I am part of several affinity groups for outdoor sports like skiing, football or climbing. I have a mentor (Alejandro) who has being key to many of my professional decisions and sometimes even personal life.

HereAtAWS: What’s the most exciting part of your job?

Miguel:  For me, there are two very interesting parts. First, to call a new customer and discover how they are using, or plan to use, AWS to improve their clients lives. Second, to see how my work does not remain in the “theoretical business case” but translates into real results for my customer business.

HereAtAWS:  What advice would you give people joining AWS?

Miguel: To a new joiner my best advice will be to not be afraid to speak up, even from day one. At AWS, you shape the company and your role, and your fresh ideas are always valuable. So don’t be afraid and speak up!

HereAtAWS: What three words would you use to describe workdays at AWS?

Miguel:  Challenging – Rewarding – Impactful.

HereAtAWS: What do you love to do outside work?

Miguel:  I love to do sports outside, specially skiing, football or climbing. I am big reader of science fiction and finance. Now I am starting to read AI/ML books as I think it is changing the way we take decisions as humans.

HereAtAWS: Is there anything else you would like to add about your personal journey?

Miguel: Since I started my professional career, the people I worked with and especially at Amazon have impressed me. Professionally, I believe I am working with the best people in the tech scene and it is wonderful to learn from them. However, it is personally, where I was more surprised. After working long hours with my peers, the personal conversations over a coffee have been very enriching. For a young person like me, learning how others tackle their lives has been my greatest learning so far. 


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