Nicole works at AWS as a DCEO (Data Center Engineering Operator) and is based in Dublin, Ireland.
HereAtAWS: Tell us about your career journey. What brought you to your current role at AWS?
Nicole: I went to college in DCU and did a BEng in Electronic Engineering. I had an interest in data centers from the beginning of college but at that time, there were few job positions so I didn’t think too much more of it. Then when I was job hunting seven years later, I saw the position and knew it was something I had always wanted to apply for! I really enjoyed the interview process as it was very informative. It consisted of a an hour and a half phone interview and then a four hour-long interview in person, where they test your mechanical, electrical and safety knowledge.
HereAatAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?
Nicole: The role has a nice mix of technical work and computer work which is a good balance for me personally. There are many opportunities to be innovative and trial new projects. Every day is different, one day you could be assisting in the operation and maintenance of electrical, mechanical, and HVAC equipment within the data center, the next managing and coordinating with vendors to resolve any incidents during emergency situations.
HereAtAWS: What’s the most challenging part of your role?
Nicole: The most challenging part of the role is also the most exciting part of it, and it’s how quickly everything changes, each data center is built differently and has new systems and processes to learn.
HereAtAWS: Have you had to learn any specific new skills (technical or soft) for your role?
Nicole: I’ve had to learn a lot more about cooling, being an electronic engineer I wouldn’t have spent much time looking at the mechanical side of engineering, so it was an interesting learning curve.
HereAtAWS: What words would you use to describe workdays at AWS?
Nicole: Fast-paced & dynamic.