Oz is a Senior Technical Account Manager based in Tel-Aviv, Israel. He joined AWS in February 2018.
HereAtAWS: Tell us about your career journey. What brought you to your current role at AWS?
Oz: I have over 20 years of experience as an engineer and manager developing software components for a variety of products. I also have vast experience as a network engineer working for big service providers and enterprises. Over the years, I took part in analysing requirements, designing, building and maintaining projects and products as a technical leader and as a senior manager.
I started my career as one of the first 50 employees of an ISP (Internet Service Provider), leading the broadband transition. I later moved to be a network engineer responsible for migrating the global corporate network into cutting edge network architecture. I’ve continued my career in large enterprise software companies, leading multiple teams and developing software solutions for various network and security platforms. I joined AWS two years ago, to lead the validation team, and since January 2020, I have moved into a Technical Account Manager role.
HereAtAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?
Oz: Really, I am a part of my customers’ extended team, providing them with additional technical continuity, as well as working with them on a daily basis on things like support escalations, roadmap discussions, new project-planning, architecture & security reviews and cost, while optimising their usage of AWS. I am also my customers' advocate inside the organisation, making sure that we hear their requirements and needs, so that they can pass on of the heavy-lifting to us, and focus on growing their business.
HereAtAWS: What technical and/or soft skills do you need to succeed in your role?
Oz: Technically, I would say experience in operational parameters and troubleshooting for two or more of the following: compute, storage, networking, CDN, databases, DevOps, big data & analytics, security, and applications development in a distributed systems environment. Soft skills wise, then communication skills is absolutely key, both written and oral, as you will often be presenting to an audience containing one or more decision makers.
HereAtAWS: Have you had to learn any specific new skills (technical or soft) for your role?
Oz: I’ve had to learn the AWS platform and I did that through gaining my 1st AWS certification (Solution Architect Associate). Luckily, the TAM role encourages you to constantly learn and develop your knowledge and skills. At AWS there is an opportunity to find any knowledge material you need.
HereAtAWS: What’s the most exciting part of your job?
Oz: Working closely with customers and helping them grow, scale and stay connected to AWS.
HereAtAWS: What advice would you give people joining AWS?
Oz: Forget everything you thought about enterprises and big companies, AWS is not the same.
HereAtAWS: What three words would you use to describe workdays at AWS?
Oz: Insightful, innovative and fun!
HereAtAWS: Do you have any needs or commitment that require flexibility in your role?
Oz: I’m raising my two kids from my previous marriage along with my two kids from my second marriage. Whilst I have being involved with many complex projects in my career, this is absolutely the most complex one! and luckily AWS gives me the flexibility to stay close to my kids, and I am so thankful for that.
HereAtAWS: What do you love to do outside work?
Oz: I’m a big fan of smart home technology, and I recently built a new house from scratch and I have implemented smart home elements from scratch! I have 12 Alexa devices which control almost anything, including bulbs, blinds and media devices. I’m writing skills by myself and always trying to integrate a new thing into the system. In addition to that, I love to cook; and I had the chance to participate in the Master Chef show in Israel.