Meet Ricky, AWS Enterprise Account Manager

Ricky is an AWS Enterprise Account Manager based in London, United Kingdom. He joined AWS in November 2020.

HereAtAWS: Tell us about your career journey. What brought you to your current role at AWS?

Ricky: Prior to joining AWS, I worked 23 years as an Account Manager with the Cyber Security industry across vendor, reseller and distribution levels. I have seen changes from when an AV license and a hardware Firewall were your entire defensive strategy up to major ML & AI advancements in people, process and power.

To join AWS was a goal of mine for a number of years. Cloud computing is here to stay and coupled with the unrivaled Amazon Day 1 culture, there wasn’t another organisation that I felt so strongly about and still do today.

HereAtAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?

Ricky:  Working within the Central Government team and more specifically Welfare & the Economy, have a subset of AWS customers and ‘soon to be’ customers from the Federal Finance sector (in UK terms government owned financial organisations)

My accounts are all on varying stages of cloud maturity so in some cases I help to advance the already existing cloud infrastructure and in other organisations, helping them on the start of their AWS journey. This will always include bringing in a team of amazingly talented and knowledgeable AWS people involving Solutions Architects, Professional Services, Technical Account Managers and Specialists to name but a few to work closely together on the customer’s needs and wants.

HereAtAWS: What technical and/or soft skills do you need to succeed in your role?

Ricky: Working as an Account Manager requires empathy, market and services knowledge, total customer obsession which includes understanding the customers business and what good means to them alongside fantastic listening skills and a bias for action.

HereAtAWS: Have you had to learn any specific new skills (technical or soft) for your role? 

Ricky:  When I started at AWS, I didn’t have very much knowledge and expertise around cloud computing. Only Cyber Security solutions that got added to a cloud or SaaS solution, however the Embark programme and regular Level Up program training helped me to achieve a high level of expertise in a short space of time.

I had to build relationships with one of Central Governments largest customers who were used to having a proactive and knowledgeable Account Manager. That was daunting but fantastically satisfying all the same.

HereAtAWS: How does your work with customers help to make a positive impact on society?

Ricky: Having customers based in Welfare and the Economy specifically in federal finance, allows me to work on projects that directly help and assist the nation financially utilising AI and ML to make the publics user experience a better one and save money within the public purse and move them on through their Digital Transformation journey

HereAtAWS: At work, are you involved in any activities outside of your role?

Ricky: Yes, I actively volunteer through a program called Inspiring the Future. I have volunteered on quite a few occasions thus far with more coming up. These take the shape of Mock Interviews at schools, How to use LinkedIn Training, Q&A sessions about my role and more

I also really enjoy mentoring and am active within the AWS mentoring scheme as well as being mentored externally by an ex customer

HereAtAWS: What’s the most exciting part of your job?

Ricky: Most things that I do are exciting as I work for the best company in the world. However, being able to work on projects that directly affect current affairs within the public economy, making things better for everyone is a very exciting part of my role.

HereAtAWS: What’s the most challenging part of your job?

Ricky: The most challenging part of my job is keeping as up to date as possible on new developments within services. AWS is such a dynamic organisation, there are constant changes that can be vital for one of my customers so it is paramount that I keep on top of them.

HereAtAWS: What initially interested you in working for AWS?

Ricky: AWS has been the dream for as long as I remember. The culture, the people and the services are the best by far and have proven to be since inception. My only goal was to believe that I was worthy of being an Amazonian.

HereAtAWS: What were you excited to see AWS working on when you first got here?

Ricky: The many projects helping the NHS and the UK as a whole during the Covid pandemic.

HereAtAWS: What products or solutions have you worked on? What have been your favourites and why?

Ricky: I have worked with many products and solutions but my favourites have been; Amazon Sagemaker Canvas for its NLP capabilities which are truly changing the way Data Scientists work utilising common language. Also our Professional Services team with their ProServe capabilities are the best I have ever worked with in the industry There are just too many to choose from.

HereAtAWS: What’s one of your greatest accomplishments since joining AWS?

Ricky: Firstly, getting an incline at interview and being offered a role is my finest achievement.

Secondly my work with FCA and the new services that I have introduced in there on top of the hard work spent in building a new customer in NS& I and Bank of England have given me even more affirmation that I deserve to be at AWS.

HereAtAWS: What advice would you give people joining AWS?

Ricky: Learn and grow every day and reach out to as many people within AWS as possible and ask questions. Every Amazonian that I have approached for collaboration or assistance has been fantastic. And of course, always be Customer obsessed with every decision you make. #Day1

HereAtAWS: What three words would you use to describe workdays at AWS?

Ricky: Exciting, Fulfilling, Educating

HereAtAWS: Do you have any needs or commitment that require flexibility in your role?

Ricky: No – however the culture allows me to have flexibility if I need it.

HereAtAWS: What do you love to do outside work?

Ricky: I am a very passionate writer and have been published within IVF Babble (largest UK IVF association) on my work around how men feel when their partner miscarriages as well as some other small publishing successes. I also love spending time with my family and playing/watching various sports.

HereAtAWS: Is there anything else you would like to add about your personal journey?


  • Imposter Syndrome is real but it should never stop you from fulfilling your dream. AWS are constantly wanting to make sure you have a healthy work/life balance and have regularly ‘learn and be curious Wellbeing days’ for staff to go and do something they wouldn’t normally do.
  • Amazonians are all amazing.
  • I work with some of the best Graduates and Apprentices that will be managing me in years to come.
  • The opportunities are infinite at AWS.
  • I have managed to find the best team in the best company and love waking up for work and making a difference.



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