Meet Roman, Territory Account Manager

Roman is a Territory Account Manager at AWS, based in Zurich, Switzerland. He joined in 2019.

HereAtAWS: Tell us about your career journey. What brought you to your current role at AWS?

Roman: I started my career at a global Swiss bank, working in various roles, ranging from software development to business management. I later moved to a small Zurich-based technology company where I was leading sales and did my Master’s degree in Hong Kong in-between these roles. Working at AWS feels like a combination of all this mixed together!

I appreciate the opportunities that a large company like Amazon provides but really enjoy the ‘Day1’ mentality. At AWS it feels a lot like a start-up, everything is moving fast and that gives me the flexibility to influence how things are done. 

HereAtAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?

Roman: I am working with small and medium businesses in Switzerland, ranging from very small businesses with a few employees to hidden champions that are selling their products and services all over the world. These companies come from all sorts of industries such as SaaS (Software as a Service), manufacturing or e-commerce. Switzerland is a country that is defined by its SMBs, which makes working with these companies very diverse. In my role as an Account Manager I am most often the single point of contact for my customers, and I always aspire to be their trusted advisor. I support them with their various initiatives coming both from business and IT and offer advice how AWS can help them to achieve these initiatives.

HereAtAWS: What technical and/or soft skills do you need to succeed in your role?

Roman: In order to be successful, I need to put myself into the shoes of my customers and think what I would do to make their business more successful. Starting from this I can derive how AWS might be able to help them. Starting with the customer and working backwards is definitely the most important skill het at AWS. Also, understanding our technology and how it can provide value and solve problems is an important technical skill.

HereAtAWS: Have you had to learn any specific new skills (technical or soft) for your role?

Roman: I definitely had to learn technical skills and an understanding for our services. But as we say “It’s always day one!”. Things move so fast that I am constantly learning about new services, industries and business ideas.

HereAtAWS: How does your work with customers help to make a positive impact on society?

Roman: I like how my work and AWS solutions level the playing fields for companies of all sizes and in my case particularly for SMBs. All companies have access to exactly the same technology without large expenses or minimum commitments. This is a game changer, as previously certain technologies were exclusively in the reach of large enterprises.

HereAtAWS: What’s the most exciting part of your job?

Roman: It’s actually two things. Firstly, working with customers is really exciting. Being an Account Manager at AWS means helping customers by supporting their business, making them more successful or solving challenges for them. It also means helping them to get the best experience on AWS and ensuring they are using AWS in the best possible way. I sometimes feel like a navigator supporting them on their cloud journey.

Secondly, it’s the diverse set of colleagues I am working with. Looking at my team, or AWS Switzerland in general, I feel many of us come from completely different backgrounds, have different interests, fields of specialisation (e.g. in the team I am with, everyone has some special skills or knowledge areas) or personalities. However, valuing our Leadership Principles, we still speak a common language and are guided by the same values.

HereAtAWS: What three words would you use to describe workdays at AWS?

Roman: Diverse, fast-paced, rewarding.

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