Ruba is a Cloud Support Engineer, based in Dublin, Ireland. She joined AWS in September 2019.
HereAtAWS: Tell us about your career journey. What brought you to your current role at AWS?
Ruba: I started my journey after graduation, working as service engineer at a Search Engine company in Jordan. I then moved into a Solutions Architect role in Saudi Arabia, and my passion to learn more and more about AWS services pushed me to think that I would love to be working for AWS, not only with them. I submitted my application, got the job, and I relocated to Ireland to start my new career as an AWS Cloud Support Engineer.
HereAtAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?
Ruba: As CSE, I assist large and enterprise size companies from across the globe to understand application architectures and integration approaches using AWS Services, helping them troubleshoot their production environment and providing them with best practices for their architecture.
HereAtAWS: What technical and/or soft skills do you need to succeed in your role?
Ruba: Troubleshooting techniques and networking skills, a DevOps mind-set and knowledge of Docker, Kubernetes and Continuous Integration technologies
HereAtAWS: Have you had to learn any specific new skills (technical or soft) for your role?
Ruba: Yes, I have learned a lot in this role. Soft skills such as how to deliver a great customer experience, how to manage the customer’s expectations/satisfaction, and skills needed for hiring and developing other people. And on the technical side, I have learned more about AWS services, and the integration between these services.
HereAtAWS: How does your work with customers help to make a positive impact on society?
Ruba: By helping the customers fix their environment issues, we are helping to keep the services they provide available to their end customers. These services could be health services, online banking services or any other services that is important for global citizens.
HereAtAWS: What’s the most exciting part of your job?
Ruba: Every day you have a new challenge with a different customer, you are exposed to different business architectures such as banking, e-commerce, analytics and much more, which gives you great experience understanding different ways of architecting any environment.
HereAtAWS: What advice would you give people joining AWS?
Ruba: Get the most of your first six months training period, as you have loads of resources to learn. Additionally, the mentorship program allows you to talk to different mentors and learn a lot from each one.
HereAtAWS: What three words would you use to describe workdays at AWS?
Ruba: Productive, challenging and fun.
HereAtAWS: Do you have any needs or commitment that require flexibility in your role?
Ruba: I am a working mother for two daughters who are schooling, however as working days/hours are flexible, I was able to manage my work and my responsibilities as a mom easily.
HereAtAWS: Is there anything else you would like to add about your personal journey?
Ruba: I’m very happy that I joined AWS and relocated to Ireland, it was a new experience for me and my family that we have all learned from.