Sean is a Cluster InfraOps Leader based in UAE. He joined AWS in May 2018.
HereAtAWS: Tell us about your career journey. What brought you to your current role at AWS?
Sean: I started my career in AWS when I joined the InfraOps division team as the Data Center Engineering Cluster Manager in Bahrain in 2018, during the time of the region launch.
This was a very exciting experience, setting up a brand new team and operations in a country which had no background for such large scale facilities. I am proud of the way we have scaled the operations up to a mature level and really excited to take on this new opportunity as an InfraOps Cluster Lead, UAE.
HereAtAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?
Sean: My role as an InfraOps Cluster Lead is to ensure that my team delivers a reliable and scalable compute environment across the cluster and beyond, to support all AWS customers regionally and globally. My team helps our customers by providing a safe, secure and highly available infrastructure to ensure they have access to all their IT services with the lowest latency.
HereAtAWS: What technical and/or soft skills do you need to succeed in your role?
Sean: I come from an Engineering background which helps me to support and guide my team. I have the knowledge in core areas of operations, networking and logistics that helps to ensure we are able to deliver to our customer needs or requirements.
HereAtAWS: Have you had to learn any specific new skills (technical or soft) for your role?
Sean: The main learnings for me are related to all the new systems and processes that are regularly being pushed out to provide a better service to our customers. This requires a consistent focus on raising the bar, which is one of the key requirements for an Amazonian.
HereAtAWS: What’s the most exciting part of your job?
Sean: Not knowing what the day will bring! I always have a plan at the start of the day, but quite often this changes throughout the day as different situations and issues arise, this keeps me on my toes and stretches me further, which always keeps me excited.
HereAtAWS: What initially interested you in working for AWS?
Sean: The main reason I wanted to work for Amazon was related to the work culture and Leadership Principles. I have worked for a number of global companies in the past but this is the first time that a company I have worked for truly lives and breathes these principles and does not focus on the competition but works backwards from the customer to identify their concerns and fixes them.
HereAtAWS: What products or solutions have you worked on? What have been your favourites and why?
Sean: There are so many products and solutions that needs to be delivered as part of building a new region; from building the facilities and creating the network, through to delivering services to our end customers via compute nodes, all of which go hand in hand to produce a regional success.
HereAtAWS: What’s one of your greatest accomplishments since joining AWS?
Sean: For me, successfully launching the Bahrain Cluster from an engineering perspective, and especially bringing a diverse local workforce that has become part of my work family. We have a multiple nationalities alongside the local presence and to see them all working in harmony for a common goal makes me proud every day.
HereAtAWS: What advice would you give people joining AWS?
Sean: Take your time to absorb all of the new information, there will be a lot of it, ask questions and learn and be curious.
HereAtAWS: What three words would you use to describe workdays at AWS?
Sean: Agile, professional and innovative.
HereAtAWS: What do you love to do outside work?
Sean: I enjoy running and also going out into the desert camping when possible, I also love tech and where I can automate something I will always try. Alexa is a close friend. I also like barbequing when the weather is not too hot to be outside.
HereAtAWS: Is there anything else you would like to add about your personal journey?
Sean: Joining AWS three years ago and already moving countries and taking on more responsibilities in a higher role shows that anything is possible, and I am looking forward to building a strong a team as I have in Bahrain, and ensure they are all setup for a successful career ahead.