Meet Susann, Head of Nordics and Baltics, Public Sector

Susann joined AWS in 2020 as Head of Nordics and Baltics, Public Sector, and is based in Stockholm, Sweden.

HereAtAWS: Hi Susann, tell us about your career journey. What brought you to your current role at AWS?

Susann: I have a career of working with American owned IT companies touching on consultancy and cloud. I have always been based in Stockholm but have had the opportunity to work with most countries in Northern Europe.

HereAtAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?

Susann: I’m responsible for AWS engagement with Public Sector in the Nordics and Baltics. In this role, I get to work with politicians, ministries, government agencies, regional and local government, non-profit organizations, education, healthcare, and government owned companies.

HereAtAWS: What kind of skills do you need to succeed in your role?

Susann: A keen interest for IT and how it can help customers’ reach their visions. An interest in leading and developing a team, setting out a strategy and mission. Engage in customer and partner dialogues with the aim to please or positively surprise them in every interaction.

HereAtAWS: Have you had to learn any specific new skills for your role?

Susann: I constantly challenge myself to keep my technical skills up to date and block off time for this. When joining AWS, you get the possibility to take a cloud certification called Cloud Practitioner and test your ability to present to customers in a process we call Check-Ride. This gives a great foundation for all joining AWS. Beside this I’m also working on my soft skills as the team grows and new needs come into play.

HereAtAWS: How does your work with customers help to make a positive impact on society?

Susann: This is the most rewarding part of my job. I get to work with government organizations by helping them digitize and embark on their cloud journey. By moving to the cloud, these organizations are able to save money, become more secure and agile, and offer citizens better services.

HereAtAWS: At work, are you involved in any activities outside of your role?

Susann: When C19 started I engaged as part of our response program to help public sector customer coop with the new situation. I hold a speaker 2 certification which means I’m asked to speak on events and engage in larger customer gatherings. As a leader at AWS I also participate in recruitment not only in my own sub-geo but for Europe.

HereAtAWS: What’s the most exciting part of your job?

Susann: Meeting customers and seeing that we can make a great difference for them.

HereAtAWS: What’s the most challenging part of your job?

Susann: To constantly re-evaluate the situation as technology develops (new solutions), large global events occur, growth of our own organizations and customer needs change.

HereAtAWS: What initially interested you in working for AWS?

Susann: I wanted to be part of an organization that truly can make a difference and have major impact.

HereAtAWS: What were you excited to see AWS working on when you first got here?

Susann: How such a large organization as AWS can be so agile and fast to change and develop as needed.

HereAtAWS: What products or solutions have you worked on? What have been your favourites and why?

Susann: It is hard to pick a favourite in a portfolio of 200+ solutions. Currently, I’m looking into how we decide on new infrastructure investments and POP (Edge Point of Presence) in particular. Another area that has been picking up is AWS Shield Advanced as customers are experiencing more malicious activity.

HereAtAWS: What’s one of your greatest accomplishments since joining AWS?

Susann: Successfully growing our team and our presence in the Nordic and Baltic market and delighting more customers every day as we grow.

HereAtAWS: What advice would you give people joining AWS?

Susann: Focus is number one as you will be working in an environment with infinite opportunities and remember that you want to delight your customers.

HereAtAWS: What three words would you use to describe workdays at AWS?

Susann: Rewarding, fascinating and demanding.

HereAtAWS: Do you have any needs or commitment that require flexibility in your role?

Susann: I devote most of my spare time to take care of family property in both Sweden and Finland which requires me to be in both countries from time to time.

HereAtAWS: What do you love to do outside work?

Susann: Riding a motorbike, hiking, exploring the sea, and being a handy-woman by repairing and taking care of an old farm way out in Åland.

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