Tomasz is an Enterprise Account Manager based in Warsaw, Poland. He joined AWS in June 2014.
HereAtAWS: Tell us about your career journey. What brought you to your current role at AWS?
Tomasz: I lost my previous job in Warsaw, Poland and I was looking for something new. My colleague told me that AWS was looking for a person in Luxembourg. I did not know the company at that time but when I did some research I realized AWS had a novel approach, great offering and huge potential to grow. The job was in Luxembourg but it was so attractive that I decided to move there. What struck me on my interview with my potentially new manager was a fact that he was really interested in my failure in the previous company. We spoke about it and he thought that it really gave me a valuable lesson and it helped shape me. I really liked that approach.
HereAtAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?
Tomasz: I am an Account Manager. I help my Enterprise customers make decisions on cloud deployments. And then I help them migrate workloads to cloud and build new application there. I do it mainly by connecting dots. By dots I mean all people, programs, resources, partners, references and various tools that might help customers achieve their goals.
HereAtAWS: What technical and/or soft skills do you need to succeed in your role?
Tomasz: When I joined AWS had around 40 services and I wanted to learn all about them. Now with 200+ services and great support I am getting from Solution Architects and technical teams I gave up my ambition to dive deep in our services. I devote much of my time to talk to customers, to understand their organization, goals and needs. I am a generalist, I have rather superficial knowledge about large number of internal teams, services and programs. The key skill is to manage complex network of tasks and projects and organize it around customers.
HereAtAWS: Have you had to learn any specific new skills (technical or soft) for your role?
Tomasz: I had to learn to be patient and temper my expectations as cloud migration projects are rather complex, they involved cooperation of many teams, they require customers to gain new skills and all this does not happen overnight.
HereAtAWS: How does your work with customers help to make a positive impact on society?
Tomasz: AWS services helped our customer build an application to support healthcare workers during Covid pandemic. With our help they were able to build it within days.
HereAtAWS: At work, are you involved in any activities outside of your role?
Tomasz: I really like our hiring process. As a part of hiring team I spoke to over 200 candidates and I have participated in many interesting conversations to decide if the candidate fits the job and Amazon culture.
HereAtAWS: What’s the most exciting part of your job?
Tomasz: The most exciting and rewarding part of my job is the feedback on AWS services I am getting from my customers. Most of customers expressed some kind of gratitude or very positive opinion on how we helped them, on our services and support they get and it gives me lots of motivation.
HereAtAWS: What’s the most challenging part of your job?
Tomasz: Managing complexity. Cloud projects are often complex. If you match it with number of AWS services, internal teams, initiatives and programs then you get multidimensional reality where you have to move around in multitasking mode.
HereAtAWS: What initially interested you in working for AWS?
Tomasz: I was bought by AWS vision of cloud that will democratize IT where a large corporation and a student have access to the same set of cloud services and both can scale worldwide. I thought this could start a new wave of innovation and the time proved it right. Many start-ups with innovative approach grew worldwide at incredible pace.
HereAtAWS: What were you excited to see AWS working on when you first got here?
Tomasz: All my previous employers focused on traditional Enterprise customers while when I joined AWS I noticed this engagement in the new wave of builders and start-ups that were providing great applications and services and challenging large corporations.
HereAtAWS: What products or solutions have you worked on? What have been your favourites and why?
Tomasz: I work on variety of projects: cloud migrations, building innovative applications, data lakes, ML/AI projects and many others. Not sure if I can point a favourite one. I think I rather have favourite customers, those innovative and open to change.
HereAtAWS: What’s one of your greatest accomplishments since joining AWS?
Tomasz: I helped some of the most recognizable customers in Poland migrate their websites and applications to cloud. Those applications are used by millions of users every day. And customers told me those applications work better now.
HereAtAWS: What advice would you give people joining AWS?
Tomasz: Take your time to learn this new complex reality of services, programs and teams.
HereAtAWS: What three words would you use to describe workdays at AWS?
Tomasz: Customer, ownership, complexity.
HereAtAWS: What do you love to do outside work?
Tomasz: My favourite way of spending time is listening to music, walking, cycling, yoga and reading.