Yael is a Sr. Technical Account Manager based in Tel Aviv, Israel. She joined AWS in February 2020.
HereAtAWS: Tell us about your career journey. What brought you to your current role at AWS?
Yael: I joined AWS as a TAM (Technical Account Manager) after performing different technical customer-facing roles in smaller companies and start-ups, where I developed my technical skills and gained knowledge about virtualisation, cloud technologies, DevOps and software development.
I was looking for my next challenge in a customer-facing role, and to me it was clear that AWS would be the ideal company to join. The combination of the innovative technology, the customer-centricity and working backwards from the customer's goals, makes it unique. In a real customer-obsessed organisation, my goals as a TAM are truly aligned with both my team’s and the company’s goals, which helps our customers succeed and achieve the most out of the cloud.
HereAtAWS: Can you explain in simple terms: your role, who your customers are, and how you help them?
Yael: As a Technical Account Manager, I am the dedicated technical focal point for my customers, I am focused on helping them translate their business requirements into technical objectives and executing them, maximising their cloud adoption and efficiency.
My customers are enterprise customers; some of the most strategic, most innovative and high-scale organisations in the Israeli tech market. I work with them on short and long-term projects such as operational and architectural excellence, in different technological areas. Each customer can be at a different stage in the cloud adoption journey, with different technical and business goals, as well as different pain points, which makes the job very diverse and I learn new things all the time.
HereAtAWS: What technical and/or soft skills do you need to succeed in your role?
Yael: I use the technical experience I have in infrastructure, networking and databases for almost every interaction I have with my customers. Since the amount of technical domains and AWS services is very broad, I must learn and develop myself all the time. Therefore, some of the most essential skills are curiosity and self-learning – the ability to learn new technologies in a short time. Other important skills are building trust and relationships and being able to drive effective discussions with different stakeholders, from the developer to the senior manager.
HereAtAWS: Have you had to learn any specific new skills (technical or soft) for your role?
Yael: Learning and developing my technical knowledge is a task every day and every hour in this role. Customers talk about new products and technical domains that I am not familiar with in a conversation, and this requires me to learn and keep up with them! In addition, new technologies and products are introduced by AWS all the time, and once this happens, I need to get familiar with them in order to process and think if they can fit my customer’s needs.
HereAtAWS: What’s the most exciting part of your job?
Yael: Being an essential part of my customer’s team, seeing the impact of my work on customer growth, and understanding what major part I play in their development.
HereAtAWS: What advice would you give people joining AWS?
Yael: AWS is a big company and it invests many resources in training and personal development - take the time to understand the Amazon culture and organisational structure which will be useful in your job. You will be surrounded by super talented and smart people, use them and ask as many questions as possible during your training time.